개인구독
소속 기관이 없으신 경우, 개인 정기구독을 하시면 저렴하게
논문을 무제한 열람 이용할 수 있어요.
지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.9
- 수록면
- 401 - 421 (21page)
이용수
초록· 키워드
오류제보하기
This study is aimed at clarifying how the emotional labor of casino workers influence their job burnout and customer orientation. Among the sub-factors of job burnout ― emotional exhaustion, depersonalization, and low sense of personal accomplishment, ― this study is intended to identify which of the sub-factors lowers customer orientation more. Based on the result, this study is intended to offer useful data that contributes to casino industry development. This study was conducted on the workers of 16 actively-running casinos for Koreans and foreigners nationwide. It was conducted for 3 weeks from April 16 to May 6 in 2012, which includes 3 weekends. A total of 1,400 copies of the questionnaire were distributed and 1,357 were collected after 43 were lost during collection. Excluding those with insincere responses, 1,317 copies (94.07%) were used for final analysis. The findings and hypothesis testing results are as follows. First, emotional dissonance had a significant effect on the emotional exhaustion, depersonalization, low sense of personal accomplishment, and customer orientation. Second, emotional efforts had a significant effect on the emotional exhaustion, depersonalization, and low sense of personal accomplishment. Third, emotional exhaustion had no statistically significant effect on customer orientation. Fourth, depersonalization had a significant negative effect on customer orientation. Fifth, low sense of personal accomplishment had a significant negative effect on customer orientation.
목차
등록된 정보가 없습니다.
참고문헌 (0)
참고문헌 신청이 논문의 저자 정보
최근 본 자료
댓글(0)
0
UCI(KEPA) : I410-ECN-0101-2018-326-002144590