지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.9
- 수록면
- 90 - 106 (17page)
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초록· 키워드
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This study was conducted to identify the influence of perceived organizational support in travel agents on organization commitment and customer orientation and management performance. The study was carried out for regular employees in travel agencies by collecting 281 questionnaires. As a result of the study, first, as for the influence of perceived organizational support on organization commitment, both royalty organization commitment and personal relations organization commitment was partially accepted. Second, as for the influence of perceived organizational support on customer orientation was accepted. Third, perceived organizational support on management performance was accepted. Fourth, as for the influence of organization commitment on customer orientation, both royalty organization commitment and personal relations organization commitment was partially accepted. Fifth, as for the influence of organization commitment on management performance, both royalty organization commitment and personal relations organization commitment was partially accepted. Thus, it shows that perceived organizational support in travel agents is related to organization commitment and customer orientation and management performance.
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UCI(KEPA) : I410-ECN-0101-2018-326-002144434