지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2012.6
- 수록면
- 159 - 171 (13page)
이용수
초록· 키워드
오류제보하기
The purpose of this study to find out what effects the customer orientation and management performance in perception the empowerment in the hotel banquet reservation employees in Korea. Under the rapidly changing business environment, it should be noted that the intangible assets are most important resources to replace the traditional production elements, and in order to get competitiveness over the customer market. The purpose of this study in order to examined literature studies of empowerment and customer orientation and made a study model and hypotheses. The survey was administered to employees of the hotel banquet reservation throughout Seoul area during May, 11, 2011 through May,30 and total 189 valid samples were collected. The results of this investigation are as follow: First, the meaningfulness and competence of empowerment influenced to the customer response, customer need satisfaction, service offer and customer realationship of the customer orientation. Second, the empowerment influenced management perforamance. In conclusion, the owner of Organization should dedicate the empowerment to the employees of the banguet reservation.
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UCI(KEPA) : I410-ECN-0101-2018-326-002146983