지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.12
- 수록면
- 127 - 140 (14page)
이용수
초록· 키워드
오류제보하기
The purpose of this study is to examine implications of conflict factors and types of conflict management styles of hotel front-desk and housekeeping employees, and to determine whether there are significant differences in conflict factors and management styles. The analysis of data on hotel front-desk and housekeeping employees revealed that there were four types of conflict factors: difference in jobs, difference in perceptions, difference in organizations, and difference in individuals. Conflict management styles, however, consisted of three factors: compromise and adaptation, evasion, and political strife. In the verification of presumptions, analysis of conflict factors of hotel front-desk and housekeeping employees, revealed significant differences with regard to difference in jobs. No significant differences were found among hotel front-desk and housekeeping employees for all three types of conflict management styles. Finally, the correlation between conflict factors and the type of conflict management styles of hotel front-desk and housekeeping employees, was examined. Significant correlations were found between difference in jobs and evasion; difference in perceptions, compromise and adaptation, evasion, and political strife; difference in organizations and political strife, and the difference in individuals, compromise and adaptation, and political strife.
목차
등록된 정보가 없습니다.
참고문헌 (0)
참고문헌 신청이 논문의 저자 정보
이 논문과 함께 이용한 논문
최근 본 자료
댓글(0)
0
UCI(KEPA) : I410-ECN-0101-2018-326-002147379