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자료유형
학술대회자료
저자정보
허정 (충남대학교)
저널정보
한국서비스경영학회 한국서비스경영학회 학술대회 2017년 한국서비스경영학회 추계학술발표대회
발행연도
2017.11
수록면
82 - 95 (14page)

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"Time is objective." The proposition has been accepted by mankind for a long time. That is, two hours is twice as long as one hour. However, recent research results in the area of consumer behavior suggest that perceived time is very different from actual time. The purpose of this study is to propose that the actual time and the estimated time may be relatively different as the consumers perceive it as loss or gain for the time when the event occurs or is canceled unexpectedly. Kahneman and Tversky(1979)’s value function is used as a main framework for consumer"s time recognition based on the previous study that time perception is similar to perception of monetary result(Okada & Hoch, 2004).
The occurrence or cancellation of unexpected events showed a relatively differential predictive bias effect based on the prediction of the existing time. In other words, if an event occurs unexpectedly, the existing time prediction is used as a reference point, and the adjustment process corresponding to the loss event is performed, which will be overestimated compared to the actual delay time. On the other hand, if an event is canceled unexpectedly, the adjustment process corresponding to the gain event is performed, which will underestimate the actual shortening time. Hypothesis testing was conducted with university undergraduates, and the differences were confirmed through the 2(case: occurrence, cancellation) experimental design method.

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Abstract
I. 서론
II. 이론적 배경
Ⅲ. 실험 1
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