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Comparison of Expectation-Perception between Patient and Nurse on Nursing Care Service in Comprehensive Nursing Care Wards
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간호간병통합서비스 병동의 간호서비스에 대한 환자-간호사 인식도 비교

논문 기본 정보

Type
Academic journal
Author
Ho Soon Yoon (국민건강보험) Ji Young Lim (인하대학교) Min Jin Kang (국민건강보험)
Journal
The Korea Contents Society JOURNAL OF THE KOREA CONTENTS ASSOCIATION Vol.17 No.3 KCI Accredited Journals
Published
2017.3
Pages
507 - 522 (16page)

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Comparison of Expectation-Perception between Patient and Nurse on Nursing Care Service in Comprehensive Nursing Care Wards
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The aim of this study was to compare perception between patient and nurse on comprehensive nursing care service using SERVQUAL model. To accomplish this goal, the 5 gaps of expectation-perception on comprehensive nursing care service was analyzed. The subjects were 192 nurses and 321 patients who admitted in comprehensive nursing care service wards. As results, patient’s satisfaction was higher than patient’s expectation and also nurse’s performance. Therefore, we found that comprehensive nursing care service would contribute to perform holistic nursing care services in the future. To develop comprehensive nursing care service system sustainably, it needs continuous measurement of patient’s expectation and satisfaction using conceptual model of this study.
#간호간병통합서비스 #인식 #환자 #간호사 #Comprehensive Nursing Service #Perception #Patient #Nurse

Contents

요약
Abstract
I. 서론
II. 연구 방법
III. 결과
IV. 고찰
V. 결론
참고문헌

References (16)

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[학술지(정기간행물)] - H. Kim / 2004 / Comparison of nursing needs as perceived by admitted patients and nurses in a general hospital / Journal of Korean Academy of Fundamental of Nursing 11 (3) : 299 ~ 308 google schola [보고서] - H. Ahn / 2014 / 포괄간호서비스 병원 시범사업 기술지원 및 성과평가 google schola [학술지(정기간행물)] - N. Hwang / 2010 / An analysis of the debates on introduction of public caregivers’ services in acute medicare centers / Health-Welfare Policy Forum : 60 ~ 71 google schola [학술지(정기간행물)] - 유선주 / 2013 / 보호자 없는 병원 제도화 방안 / 한국콘텐츠학회 논문지 13 (6) : 370 ~ 379 dbpia [학술지(정기간행물)] - A. Parasuraman / 1985 / A conceptual model of service quality and its implications for future research / Journal of Marketing 49 (4) : 41 ~ 50 google schola

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UCI(KEPA) : I410-ECN-0101-2017-310-002399597