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논문 기본 정보

자료유형
학술대회자료
저자정보
Charles Ruel Novabos (University of the Philippines Diliman) Aura C. Matias (University of the Philippines Diliman) Miguela M. Mena (University of the Philippines Diliman)
저널정보
대한인간공학회 대한인간공학회 학술대회논문집 대한인간공학회 2014 춘계학술대회
발행연도
2014.5
수록면
485 - 490 (6page)

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초록· 키워드

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Many tourists nowadays go online to seek travel information. Lehto, Kim, & Morrison (2006) found that 93% of Internet users searching for travel information visit the destination’s official tourism website. This finding emphasizes the need to evaluate destination websites to ensure their effectiveness as tourism marketing channels. Effective destination websites allow users to obtain relevant information, navigate quickly through textual and graphic elements, and form a positive impression of the destination (Palmer & McCole, 2000). This study proposes an instrument that measures three broad website quality attributes—content, usability, and persuasiveness—to generate a website quality rating called the User-perceived Quality (UPQ) score. The instrument is designed for Internet users, thus it highlights the users’ perspective. A pilot test revealed that the instrument exhibits excellent psychometric properties and good internal consistency. The user evaluation results will aid web developers and destination marketing organizations in redesigning their websites to address reported deficiencies.

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ABSTRACT
1. Introduction
2. Literature Review
3. Research Hypothesis
4. Methodology
5. Results
6. Conclusion
7. Areas for Further Investigation
References

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