지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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Objectives: This study aimed to investigate the determinants of inpatients satisfaction and intent to revisit oriental medical hospitals.
Methods: The independent variables of the study contain the level of satisfaction with doctors, nurses, staffs, medical fee, environment, facilities and hospital life. Each variable was measured by three to eight items about the level of satisfaction with various aspects of hospital ward life. The level of overall patient satisfaction was used as an intervening variable and the level of intent to revisit was used as a dependent variable. The sample used in this study consisted of 268 inpatients from 3 oriental medical hospitals located in Chungnam Province. Data were collected with a structured and self-administrated questionnaire and analysed using path analysis.
Results: The major findings of the study were as follows : First, it was found that the 3 variables of hospital life satisfaction, ancillary staffs satisfaction, and metropolitan residents has significant positive effect on the level of overall patient satisfaction. Second, the overall satisfaction and the satisfactory level of facilities, medical fee, and quality of ward life were found to have significant effects on the level of intent to revisit of respondents.
Conclusions: The results of the study indicate that oriental medical hospitals should make an effort to improve the overall satisfaction of inpatients, especially focusing on the facilities convenience, medical price, and hospital ward life which will lead to high level of intent to revisit of inpatients.
Methods: The independent variables of the study contain the level of satisfaction with doctors, nurses, staffs, medical fee, environment, facilities and hospital life. Each variable was measured by three to eight items about the level of satisfaction with various aspects of hospital ward life. The level of overall patient satisfaction was used as an intervening variable and the level of intent to revisit was used as a dependent variable. The sample used in this study consisted of 268 inpatients from 3 oriental medical hospitals located in Chungnam Province. Data were collected with a structured and self-administrated questionnaire and analysed using path analysis.
Results: The major findings of the study were as follows : First, it was found that the 3 variables of hospital life satisfaction, ancillary staffs satisfaction, and metropolitan residents has significant positive effect on the level of overall patient satisfaction. Second, the overall satisfaction and the satisfactory level of facilities, medical fee, and quality of ward life were found to have significant effects on the level of intent to revisit of respondents.
Conclusions: The results of the study indicate that oriental medical hospitals should make an effort to improve the overall satisfaction of inpatients, especially focusing on the facilities convenience, medical price, and hospital ward life which will lead to high level of intent to revisit of inpatients.
목차
Introduction
Research Methods
Results
Discussion
Reference
참고문헌 (23)
참고문헌 신청
1. [학술지(정기간행물)] - 정순현 / 2014 / 韓方病院과 保健所 內院 患者의 醫療 서비스 認識 比較 / 한의학연구소 논문집 22 (2) : 119 ~ 141
2. [학술지(정기간행물)] - 서영준 / 2010 / 한방의료서비스 이용과 만족도의 영향요인에 대한 계통적 고찰 / 대한한의학회지 31 (1) : 69 ~ 80
3. [학술지(정기간행물)] - 정승원 / 2005 / 국립대학교병원의 환자만족도 및 재이용 의사 결정요인 / 병원경영학회지 10 (2) : 1 ~ 25
4. [학술지(정기간행물)] - Fisk TA / 1990 / Creating patient satisfaction loyalty / J Health Care Mark 10 (2) : 5 ~ 15
5. [학술지(정기간행물)] - Binter MJ / 1990 / Evaluating service encounters: the effects of physical surroundings and employee / J Mark 54 (2) : 69 ~ 82
2. [학술지(정기간행물)] - 서영준 / 2010 / 한방의료서비스 이용과 만족도의 영향요인에 대한 계통적 고찰 / 대한한의학회지 31 (1) : 69 ~ 80
3. [학술지(정기간행물)] - 정승원 / 2005 / 국립대학교병원의 환자만족도 및 재이용 의사 결정요인 / 병원경영학회지 10 (2) : 1 ~ 25
4. [학술지(정기간행물)] - Fisk TA / 1990 / Creating patient satisfaction loyalty / J Health Care Mark 10 (2) : 5 ~ 15
5. [학술지(정기간행물)] - Binter MJ / 1990 / Evaluating service encounters: the effects of physical surroundings and employee / J Mark 54 (2) : 69 ~ 82
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UCI(KEPA) : I410-ECN-0101-2016-519-001075204