지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 대한산업공학회 Industrial Engineering & Management Systems Industrial Engineering & Management Systems 제13권 제2호
- 발행연도
- 2014.6
- 수록면
- 193 - 202 (10page)
이용수
초록· 키워드
오류제보하기
Patients’ satisfaction while receiving medical service is affected by whether or not their preferences can be met, including time and physician preference. Due to scarcity of medical resource in China, efficient use of available resources is urgently required. To guarantee the utilization ratio, the scheduling decisions are made after all booking information is received. Two integer models with different objectives are formulated separately, maximizing the degree of satisfaction and revenue. The optimal value of the two models can be considered as the bound of corresponding objectives. However, it is improper to implement any of the extreme policies. Because revenue is a key element to keep the hospital running and satisfaction degree is related to the hospital’s reputation, neither the revenue nor the satisfaction can be missed. Therefore, hospitals should make a balance. An integrated model is developed to find out the tradeoff between the two objectives. The whole degree of mismatching that is related to patient satisfaction and other separate mismatching degree are considered. Through a computational study, it is concluded that based on the proposed model hospitals can make their decisions according to service requirement.
목차
ABSTRACT
1. INTRODUCTION
2. LITERATURE REVIEW
3. MODEL FORMULATION
4. COMPUTATIONAL STUDY
5. CONCLUSION AND FUTURE WORK
REFERENCES
참고문헌 (20)
참고문헌 신청
1. [단행본] - Bertsimas, D / 1997 / Introduction to Linear Optimization / Athena Scientific
2. [인터넷자원] - Burke, E. K / / An integer linear programming model for the radiotherapy treatment scheduling problem, arXiv preprint arXiv:1103.3391
3. [학술지(정기간행물)] - Cayirli, T / 2003 / Outpatient scheduling in health care : a review of literature / Production and Operations Management 12 (4) : 519 ~ 549
4. [보고서] - Feldman, J / 2012 / Appointment scheduling under patient preference and no-show behavior
5. [학술대회논문] - Godin, P / 2010 / Agent-based outpatient scheduling for diagnostic services / Proceedings of the IEEE International Conference on Systems Man and Cybernetics, Istanbul, Turkey : 1851 ~ 1856
2. [인터넷자원] - Burke, E. K / / An integer linear programming model for the radiotherapy treatment scheduling problem, arXiv preprint arXiv:1103.3391
3. [학술지(정기간행물)] - Cayirli, T / 2003 / Outpatient scheduling in health care : a review of literature / Production and Operations Management 12 (4) : 519 ~ 549
4. [보고서] - Feldman, J / 2012 / Appointment scheduling under patient preference and no-show behavior
5. [학술대회논문] - Godin, P / 2010 / Agent-based outpatient scheduling for diagnostic services / Proceedings of the IEEE International Conference on Systems Man and Cybernetics, Istanbul, Turkey : 1851 ~ 1856
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UCI(KEPA) : I410-ECN-0101-2015-500-001704501