지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
이용수
초록· 키워드
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The purpose of this study was to examine the effect of casino success and failure attributions on the state-anger of service provider. In order to achive the purpose of this study, study models and hypotheses were established through the collection of domestic and foreign literatures, and other data related to casino success and failure attributions, state-anger and customer orientation, and the inquiry of preceding studies.
Casino success and failure attributions generate the state-anger of the customers who participated in to a casino game. The effect of service provider on customer orientation by that kind of aggressive emotions. The effect of locus of casuality on aggressive emotions when results of casino game on failure experiences. The results of analysis indicated that the customers’ state-anger in the condition of external attribution condition was higer than the state-anger on the condition of internal attribution. And the effect of aggressive emotions on customer orientation of the customers who participated in to a casino game.
Casino success and failure attributions generate the state-anger of the customers who participated in to a casino game. The effect of service provider on customer orientation by that kind of aggressive emotions. The effect of locus of casuality on aggressive emotions when results of casino game on failure experiences. The results of analysis indicated that the customers’ state-anger in the condition of external attribution condition was higer than the state-anger on the condition of internal attribution. And the effect of aggressive emotions on customer orientation of the customers who participated in to a casino game.
목차
ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구설계
Ⅳ. 실증분석
Ⅴ. 결론
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UCI(KEPA) : I410-ECN-0101-2015-300-001460715