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논문 기본 정보

자료유형
학술저널
저자정보
서정희 (울산대학교) 정윤선 (울산대학교)
저널정보
한국생활과학회 한국생활과학회지 한국생활과학회지 제22권 제3호
발행연도
2013.6
수록면
473 - 483 (11page)

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연구주제
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연구배경
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연구방법
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초록· 키워드

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This study analyzed the consumer consulting type about cosmetics, and examined the characteristics of the consumer consulting type. The data used for the analysis are 7,126 consumer consulting cases of cosmetics, which had been applied for the consumer counseling centers, from July 2010 to June 2011. Through the consumer consulting paper, the consumer consulting types were divided into as follows : purchase, delivery, quality, product, product display and advertising, services, after purchase, simple consulting, seller"s unfair bill, and other types of consulting. According to the results of the analysis, consumers were anxious about cosmetics quality and safety, and they also wanted objective information on cosmetics. Consumer consulting type were significantly different by ages. 63.3% of teenagers were consulting about purchase problem. 31.5% of the 20"s were consulting about quality, and 26.0% were consulting about purchase. 30"s, 40"s, more than 50"s groups mostly were consulting about quality. Based on that, this study suggests about policy and consumer education for how to use and purchase the cosmetics correctly.

목차

Abstract
Ⅰ. 서론
Ⅱ. 선행연구 고찰
Ⅲ. 연구문제 및 연구방법
Ⅳ. 연구 결과
Ⅴ. 결론 및 제언
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