지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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The moderators that relieve negative effects of emotional labor have been studied such as job characteristics and situational variables. But as reviewing these studies, they focused on the degree of emotional on certain condition, there"s no distinction between that degree and moderating effects. So we should focus on the moderating variables as a organizational involvement. In this study, I hypnotized the mediating effect of job stress between emotional labor and organizational effectiveness. Then I explored moderating role of ‘fairness perception of emotional labor" and ‘problem-focused stress coping". This study tested these relationships using data from 166 employees of domestic security service company. From this data, I found that emotional labor increases job stress and job stress fully mediates the relationship between individual attitude(job satisfaction, turnover intention). And one who perceives display rule fairer, feels less job stress than who is not. Lastly, one who copes more problem-focused when he/she experiences job stress, have less negative effect on turnover intention.
목차
Abstract
1. 서론
2. 감정 노동에서 직무 스트레스의 역할
3. 표현 규칙의 공정성에 대한 지각과 문제 중심 스트레스 대처의 조절 효과
4. 문제 중심 스트레스 대처-직무 스트레스와 구성원 태도간의 조절 효과
5. 연구 방법
6. 연구 결과
7. 결론 및 논의
참고문헌
참고문헌 (52)
참고문헌 신청
1. [보고서] - 통계청 / 2006 / 경제활동 인구조사
2. [학술지(정기간행물)] - Abraham, R. / 1998 / Emotional dissonance in organizations： Antecedents, consequences, and moderators / Genetic, Social, and General Psychology Monographs 124 : 229 ~ 246
3. [학술지(정기간행물)] - Abraham, R. / 1999 / The impact of emotional dissonance on organizational commitment and intention to turnover / The Journal of Psychology 133 (4) : 441 ~ 455
4. [단행본] - Aiken, L.S. / 1991 / Multiple Regression： Testing and interpreting interactions / Sage
5. [학술지(정기간행물)] - Alloy, L.B. / 1992 / Illusions of control：Invulnerability to negative affect and depressive symptoms after laboratory and natural stressors / Journal of Abnormal Psychology 101 : 234 ~ 245
2. [학술지(정기간행물)] - Abraham, R. / 1998 / Emotional dissonance in organizations： Antecedents, consequences, and moderators / Genetic, Social, and General Psychology Monographs 124 : 229 ~ 246
3. [학술지(정기간행물)] - Abraham, R. / 1999 / The impact of emotional dissonance on organizational commitment and intention to turnover / The Journal of Psychology 133 (4) : 441 ~ 455
4. [단행본] - Aiken, L.S. / 1991 / Multiple Regression： Testing and interpreting interactions / Sage
5. [학술지(정기간행물)] - Alloy, L.B. / 1992 / Illusions of control：Invulnerability to negative affect and depressive symptoms after laboratory and natural stressors / Journal of Abnormal Psychology 101 : 234 ~ 245
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UCI(KEPA) : I410-ECN-0101-2013-325-002612007