저자의 연구 키워드

저자의 연구 키워드

#가치호텔(value)

#감정노동(Emotional Labor)

#감정소진(Emotional Exhaustion)

#고객만족

#고객만족 (Customer Satisfaction)

#고객몰입(Customer Commitment)

#고객지향성(Customer Orientation)

#고객충성도

#관계기간 (relationship age)

#관계자산

#관계제고(relationship enhancement)

#관계지속의도(Relationship Continuity Intention)

#관계품질

#관계품질(relationship quality)

#관계혜택

#교육훈련

#교차구매(cross-buying)

#규정내행동

#규정외행동

#내면행동

#대안매력도

#대안매력도(Alternative Attractiveness)

#만족

#보상

#불공정한 고객불평

#불공정한 조직처우

#브랜드동일시

#사랑

#사회적 유대(social bond)

#사회적유대(Social Tie)

#상향구매(up-buying)

#서비스 불만

#서비스 회복

#스트레스

#신뢰

#재무적유대(Financial Tie)

#지각된가치

#친소비자행동

#태도적 충성도

#표면행동

#표면행위(Surface Acting)

#행동적 충성도

#호텔멤버십

#호텔비회원(Hotel Nonmembers)

#Alternative attractive

#attitude-behavior

#behavior-attitude

#Big Data

#Brand Evidence

#Brand Identification

#Brand Verdict

#cooperation

#Customer Loyalty

#Customer Satisfaction

#customer’s unfair complaint

#customer's unfair complaint

#deep acting

#extra-role

#extra-role behavior

#Hedonic Value

#hotel membership

#in-role

#in-role behavior

#love

#MZ and X Generation

#MZ Generation

#perceived value

#Physical Environment

#prosocial behavior to consumer

#Relational Benefits

#relational equity

#relational quality

#Relationship Equity

#Revisit Intention

#Reward

#Satisfaction

#Scale Development

#service failure

#Service Quality

#service recovery behavior

#Small and Medium-sized Bakery Store

#stress

#surface acting

#Text Mining

#Tourist Attractration

#Training

#trust

#unfair treatment of an organization

#Utilitarian Value

#Value-Attitude-Behavior(VAB) Model